Palms River Resort is committed to our customers and their convenience. We want to give you a problem-free storage experience. To help you learn more about our self-storage, here is a list of our most Frequently Asked Questions (FAQs).
The Space to Suit Your Needs
What is drive-up access?
A drive-up unit is accessible directly from a driveway. It allows for easy entrance through our extra-large sectional doors.
Do you have large enough doors to accommodate motorhomes and tall boats?
Our sectional garage doors are 14 ft. x 11.5 ft., allowing for ease of storage of large motorhomes and tall boats.
Do you have a pull-through feature?
Yes. We have a pull-through feature on our three largest size units (13 x 70, 80, and 90 ft.)
Do you offer indoor, outdoor, and covered storage?
Yes, we offer all three types of storage. Our indoor storage offers protection from the elements, electrical capability, and hose hookups. Our covered storage offers moderate protection from the environment, and our outdoor storage is our most affordable solution.
Where can I find a list of storage sizes and prices?
Visit our facility location page here to see a complete list of available sizes and prices.
Do you offer storage for household items and furniture?
No. Our storage facilities are limited to watercraft, RVs, and Hobby vehicles. We do not offer any other type of storage.
Are your units equipped with electrical outlets?
Yes. All of our units are equipped with electrical outlets that are 110V, 20 amp to maintain batteries.
Do the units have hose hookups?
Hose bibs are provided approximately every 3rd door.
Rentals and Reservations
Do I need a reservation?
Yes. You can call us at 760-326-0333, reserve online here or complete your information on the contact page, and one of our representatives will contact you to discuss storage rentals. You can also reserve in person.
What happens if I cancel a reservation?
You may cancel or change a reservation at any time by phone or in person. There is no cancellation/change penalty.
Can I reserve storage space in person, online, or on the phone?
At this time, you can reserve space by calling the resort or by completing the contact information on our website and waiting to be contacted. We hope to offer online storage reservations in the near future.
Do you provide locks?
Locks are available for purchase at our general store.
Concierge Service and Amenities
If we are storage tenants but are not guests of Palms River Resort, are we entitled to the use of any amenities?
Yes, you may use the following amenities:
Any storage customers can have lighting set ups in their unit for an additional cost. Check here for details.
If you’re a guest at Palms River Resort, you can have the concierge pick up and deliver your vehicles for an additional cost.
Access & Security
Can I be assured that my belongings will be safe?
There is not a storage company that can guarantee that your belongings will be completely safe. However, our facilities are equipped with security features that deter crime. We offer fire sprinklers, perimeter fencing and electronic gate access. We also have full-time maintenance staff to keep the facility clean and properly maintained. You can install an alarm system at an additional cost. (link to this information should be placed here)
Do you keep a key to my unit?
We require that the office has a key on hand. Please contact the office manager for details.
Can I designate specific people, other than myself, to have access to my storage unit?
You can restrict access to yourself, or you may designate specific people to have access to your unit.
Are there specific times that I can access my storage unit?
You can access your unit 7 days a week, 365 days a year.
Lease Terms and Payments
Do you have automatic payment options?
Yes! You can pay your bill or set up automatic payments by creating an online account. Click here to create your account.
Can I pay in person?
Absolutely! You can arrange to pay in person with our office staff. You may use check, Visa, Mastercard, Discover, or American Express. Processing fee will apply.
What happens if I’m late with my payment?
We bill on the 1st of each month. If your payment is late, we grant every customer a 5-day grace period. Late fees will be charged beginning on the 6th of each month. After the 5th of the month, any account that is past due will be denied access to their unit until such time as the balance is brought current. If payment is not received by the 15th of the month, an additional late fee is added to your account. Late fee amounts are specified in your rental agreement.
Do you require that I have insurance on the watercraft and vehicles I’ve placed in storage?
Yes. You are responsible for maintaining insurance on all items that you have placed in storage. If you currently have coverage, please provide a copy of your declarations page at time of rental.
Do you rent space month-to-month or do I have to sign a long-term lease?
Our rental contracts are all month-to-month. No long-term lease is required.
How does the move-out process work?
What if I fail to pay my rent/late fees?
If rent and associated fees are not paid, you are at risk of the contents of your unit being sold at auction to pay unpaid rent, fees, and any costs of the sale incurred by the facility owner. If, after this procedure, any net proceeds of the auction remain, they are paid to you. We never want this to happen. We do have options.
If you still have unanswered questions, please feel free to give us a call. Our friendly, knowledgeable staff will be happy to offer any further information that you need.